Privacy

We ensure that your personal data is handled correctly and securely. In this privacy statement, we explain how we do this, what data we collect, and why. Using the contact details at the top of this page, you can reach out to us if you have any questions or concerns.

1. Some definitions, so we’re on the same page

Personal data: Any information relating to an identified or identifiable living natural person (e.g., name, email, phone number, …)
Website: This website, hosted on www.citizens-digital.com
User: Any natural person making either interactive or non-interactive use of the website.
Interactive use: Any use of the website where you actively provide personal data, whether through a completed form or otherwise.
Non-interactive use: Any use that does not qualify as interactive use, such as simply browsing the website.

2. What personal data do we process, and why?

If you are simply browsing our website, no personal data is processed. However, we may collect anonymized or aggregated data through cookies and similar technologies to optimize the performance of the website. If you make interactive use of the website (e.g., by filling in a contact form, writing a review, …), the data you provide will be processed by us, and you unconditionally agree to this processing.

We process your personal data for the following purposes and on the basis of the following legal grounds:

Preparation and execution of an agreement (such as a quote or project)
Communication about our services, approach, or projects, and responding to questions
Improvement of our website and user experience (statistical analysis via cookies)
Legal obligations (such as accounting and invoicing)
Newsletters and marketing communication (if you subscribe)
Recruitment

3. How long do we keep your data?

Your personal data is stored for as long as necessary to achieve the intended purposes, or until you validly exercise your right to have your data deleted. We do not keep your data longer than necessary, unless there is a legal retention obligation (e.g., accounting documents). After that, we may retain data for up to 2 years for statistical purposes.

4. We keep it between us

The processed personal data is not shared with third parties, unless necessary for the execution of our assignment, a legal obligation, a legitimate interest, marketing purposes, a partner involved in carrying out your project, or to respond to your request (e.g., a quote, …).

5. Your rights matter

As a user of our website, you have the right:

to access and request additional information about your own data
to request, free of charge, a copy of the data processed about you in an understandable format
to request (free) rectification of incorrectly or incompletely processed data
to request erasure of your data, unless this is not possible for legal reasons (such as invoicing or identification obligations)
to object to the processing of your data
to request restriction of processing
to request data portability
to withdraw your consent to data processing.

If you wish to exercise one or more of your rights, you can contact us at info@citizens-digital.com. We typically respond within 14 days.

6. We do our utmost to protect your privacy

We take the necessary measures to protect your personal data against possible data breaches, misuse by third parties, and so on. We do this, among other things, by using SSL certificates, firewall protection, limiting the storage locations of data, and securing data behind a login with username and password.

If you have any questions or comments about this, or if you believe your data is no longer secure, you can always contact us via info@citizens-digital.com. If you believe your data is being processed unlawfully, you may file a complaint with the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels – 02 274 48 00 – www.gegevensbeschermingsautoriteit.be